This letter of complaint, sent to Richard Branson by a Virgin Atlantic customer, has made me laugh today.

The traveller in question was so appalled by the inflight food and entertainment provided for him, he chose to complain to the boss.

What is so endearingly hilarious about this is that he doesn’t just pour hate upon Branson (as many would in his place). Rather, he appeals to him as an equal, addressing by his first name and claiming to be a big fan of the Virgin brand, despite his awful ordeal.

I particularly liked the way he took the trouble to illustrate his complaint with various pictures he presumably took on his phone. These two are my favourite:

He called this one the ‘crime-scene cookie’, and commented that

It appears to be in an evidence bag from the scene of a crime. A CRIME AGAINST BLOODY COOKING. Either that or some sort of back-street underground cookie, purchased off a gun-toting maniac high on his own supply of yeast.

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